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Policies
We are dedicated to providing the best possible service and would like to know if you have concerns with any of our services or performance. All feedback, positive or negative, helps shape the business into a streamlined service that people seek out. Please feel free to contact Sue with any feedback you may have, all comments are welcome. Butterflies Secretarial Solutions operates under the following policies: Service Policy
Butterflies Secretarial Solutions make every attempt to produce error-free work. Should there be errors that are obviously ours, corrections will be made at no charge to the client. Any revisions required by the client will be charged at the appropriate hourly rate. If no time-frame is provided for completion of work, we aim for a 48 hour turnaround. Butterflies Secretarial Solutions Director and any sub-contracted staff, agree to be bound by the VA Code of Ethics developed by Virtual Assistant Networking Association (VANA). We are committed to providing you with a polished and professional service. Privacy Policy
Butterflies Secretarial Solutions respect client confidentiality. All discussions, paperwork and electronic files will be treated with confidentiality. Butterflies Secretarial Solutions guarantee that client information will not be shared with a third party without prior consent of the client. Any contact information will be retained for the sole use of Butterflies Secretarial Solutions. Any electronic or paper files retained by Butterflies Secretarial Solutions will be stored securely for the purpose of further service to that client only. After 12 months of the client account being inactive, files not required for contact details or accounting purposes will be securely destroyed. |
Character is like a tree and a reputation like a shadow. The shadow is what we think of it; the tree is the real thing Abraham Lincoln |
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Fees, information and policies are current as at September 2008 and subject to change without notice. © Butterflies Secretarial Solutions — all rights reserved |
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